Xero Answers

This week, our international product team launched Xero Answers – a site for questions & answers for our new product Xero Personal. Rather than have a massive customer base flood our email support queue, we’re going to try this largely user-based approach to helping our customers, the aim being that people can see questions previously asked & answered, saving them having to do it, & also to give an opportunity for people to help each other out as they build up their own product knowledge & learn their own ways of using the product that they want to share.

It’s still orange & it’s had a few questions posted to it already; I’m nervously keeping watch over it trying to answer the questions as best I can but I am further removed from this product than Xero Business that I wrote most of the Help Centre for. I really hope it grows into a big community site like some others I’ve seen where eventually we can hook up a blog, the @XeroPersonal Twitter feed & stuff like that. And maybe even extend it to our business product. Early days!